Communication and Product Review

WHL can provide revisions and recommendations for a wide range of communications including documents, transcripts, websites, apps, and other services.

Some examples include:

  • Expert Review/Revision – plain language/health literacy experts provide a review and evaluation of content and ease of use. 
  • User and usability testing – first hand user and usability testing by a diverse group including people with lower literacy levels and other vulnerable populations.
  • Co-creation – simultaneous product or service creation/revision involving the design team, health literacy experts, and community members. Co-creation allows and encourages a more active approach to creating a value rich experience for clients.