Health Care Organizational Assessment

Review of an organization’s health literacy environment determines how the flow of crucial information, organizational practices, and institutional policies impact patient safety; patient, provider, and staff experience, and financial success.

WHL staff can help:

  • Assess and ensure compliance with accreditation and regulatory requirements
  • Benchmark and target communication interventions to reduce readmissions
  • Evaluate and improve patient-centered communication
  • Enhance patient navigation through environmental assessments
  • Identify specific communication gaps to focus quality improvement resources