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Achievement Career Coach

POSITION SUMMARY

 

The Achievement Coach is a critical member of Wisconsin Worker Connection Program. The Worker Connection program is a pilot that will be rolled out in two local workforce development areas. The goal of the program is to support, enhance, and build off current work in the communities to improve the connections of workers to jobs and benefiting workers, employers, and the community. This will include targeted outreach for individuals who are currently unemployed, or underemployed, use of evidence-based practices of rapid engagement, discovery models of career planning, and supports to connect with people and screen them into a work path. This may include navigational assistance to use local good programing already available, a specific type of evidence based, sector training the pilot is supporting called WorkAdvance, or support directly from the achievement coach, as appropriate. The goal is for the path to result in good job matches that plan for and support   advancement. It also includes organizational support, data analysis, and community conversations, with the goal of identifying what are the needs, and solutions to help employers and employees find good matches for good jobs.

 

Career coaches will offer customer service in such areas as skills training, case management, mentoring, job search assistance, placement, career development, retention, career advancement, and resource navigation. Staff also develop and coordinate programs, conduct outreach, and must have strong abilities in communication, problem solving, innovation, and leadership. Quality customer-centered service is always an absolute priority by all staff. Career coaches must be committed to diversity, equity, and inclusion and have a professional or volunteer background and/or lived experience to support that.

 

The Achievement Career Coach will use person centered, strength-based career coaching model. In this model career coaches will:

  • Conduct targeted outreach, both direct outreach as well as building strong local connections with trusted community-based organizations to identify individuals interested in additional support to find a good job or advance in their employment. Each coach has an expected number of individuals to outreach to and engage with.
  • Use rapid and tailored engagement strategies and techniques including trauma informed care and motivational interviewing as well as person centered coaching, including engaging with individuals from different backgrounds
  • Use discovery career planning to help individuals build a positive profile outlining the individual's strengths and interests and use these to understand what tasks, jobs and working conditions fit their career goals and plans
  • Use appropriate case management organization and quality documentation that will be used to evaluate the program.

 

The career coaches serve under general supervision, and will be required to travel and provide outreach and services in community based locations that are dependent on and aligned with the individuals' needs including but not limited to: the American Job Center or WIOA State Plan Partner locations, Community Action Programs, Cradle to Career Alliances, Affinity Resource Centers, Boys and Girls Clubs, YWCAs, YMCAs, Local Social Impact Programs, Faith Based Community Programs, Local Public and Community Health Programs, Libraries, Economic Development Area partnerships and others. Services are provided one on one and in groups, in person, or remotely.

 

GOALS AND WORKER ACTIVITIES

25% A      Targeted Outreach and Engagement to unemployed and underemployed individuals in identified workforce development areas.

A1          Identify, develop, and conduct targeted outreach to unemployed and underemployed individuals. Identify communication materials needs. Establish and maintain partnerships and strong local connections with community organizations and workforce partners (such as libraries, community centers, Community Action Programs, YWCA and YMCA, Boys and Girls Clubs, faith-based organizations, schools, etc.).

A2          Participate in activities or events and build connections with trusted local community partners, to facilitate referrals and receive help identifying individuals interested in additional support to find a good job or advance in their employment.

A3          Use rapid and tailored engagement strategies and techniques including trauma informed care and motivational interviewing as well as person centered coaching, including engaging with individuals from different cultural, geographical, economic, disability, and/or community resource experiences.

A4          Provide information to employers on the benefit of reaching out to the Worker Connection Program staff and/or other local workforce development program or business services partners for assistance with specific advice, navigational assistance, or to form community conversations around common issues in the labor market that interfere with good job matches between job seekers and employers.

A5          Provides services to clients/customers either one-on-one or in a group format, using a variety of methods (including in-person, electronic, and phone).

A6          Establish strong relationships with underserved individuals in working together to achieve a successful employment outcome.

 

25%               B                    Building Positive Profile and Career Planning

B1          Draft and develop a person-centered career plan using the discovery model for career planning.

B2          Work with individuals one on one and/or in group settings to help individuals build a positive profile outlining the individual's strengths and interests and use these to understand what tasks, jobs and working conditions fit their career goals and plans.

B3          Use local labor market information and knowledge about available and needed supports, in partnership with the individual to:

  • identify jobs and/or employers that match their positive profile, and task, job and working conditions needed for success.
  • create a career plan, that not only includes initial employment, but also career advancement.
  • in partnership with the individual provide information and support to break the career plan into appropriately sized activities, supports and/or trainings to meet career goals.
  • identify existing resources for services and supports, and if none are available work to use program funds as appropriate,

B4          Assist individuals in using the positive profile in job search activities, job interviews, job shadows, and/or other career exploration activities as appropriate to help identify specific opportunities with employers in the local labor market area and to build positive energy and strength-based visualization techniques of future career opportunities and partnerships with employers.

B5         Provide information on and facilitate discussions with customers on local WorkAdvance training models as part of their career planning.

B6          Assist customers in accessing non-WorkAdvance local training programs, including but not limited to WIOA provided training services, technical college programs, WIOA eligible training providers, and other training opportunities.

B7          Facilitate customer understanding of and interaction with career pathways, career ladders, and lifelong learning.

B8          Partner with customers in discussions to understand their individual career values, awareness, decision-making process, and connecting career development with job search and interviewing skills.

 

30%               C                    Navigating Resources

C1          Facilitate building resource and referral information for use with individuals to help meet their needs, this includes who provides what services, basic eligibility understanding, and contact information for staff assisted referrals, and navigational supports.

C2          Assess the individual needs of clients/customers and provide appropriate and helpful referrals to address those needs.

C3          Provide navigational assistance. Identify and help individuals connect with resources needed to be successful in their career plan. This may include but is not limited to, warm handoffs for referrals, helping to fill out paperwork and/or walking the individual thru the process to get resources, understand basic eligibility or process rules for services, and presenting information in a positive focused, individual directed manner, and advocating for the individual when appropriate.

C4          Participate in community conversations to help identify resource needs, availability and gaps in the local area, and participate in community solution generation to address gaps, and improving the local community's ability to do closed loop referrals when needed

C5          Maintain and update information in resource documents or tools on available community and workforce resources to ensure that information is relevant, useful, and current.

C6          Serve as a member of external committees or work groups to ensure community collaboration around community resources information and tools.

C7          Document information from a new resource provider and provide to resource tool specialists in the community that oversee commonly used resource tools.

C8           Advocate for local customer centered co case management techniques.

C9          Highlight and navigate resources and supports for success using developed closed loop referral system.

C10        Provide overview on use of resources tools, commonly used or helpful resources for employed or looking for employment individuals and translate how they could be used by local business services teams, economic development leaders, or employers.

C11        Develop and maintain effective working relationship with partner agencies, referral sources, training and educational institutions, and internal and external customers.

C12        Provide training and technical assistance to staff and partners.

C13        Develop, maintain and stay current on community-based resources and employment and   training opportunities; and advise clients and case managers of potential opportunities.

C14        Attend and participate in Job Service, Job Center and program team meetings.

C15        Research and prepare memos, reports, and supporting information to present findings and recommendations of service development and evaluation activities.

 

10%               D                    Collecting Data and Case Management D1      Document outreach efforts and responses.

D2          Use appropriate case management organization to ensure engaging quality services.

D3          Maintain quality documentation used in evolution of the program including provision of reportable services, client progress and participation, general program information

D4          Provide input to required quarterly and annual reporting.  Prepare and present reports as requested.

D5          Review participants’ files for eligibility compliance, required documentation, and forms.

D6          Respond to inquiries, give appropriate information and referrals, and documents, if necessary.

D7          Develop and assist with customer satisfaction surveys, focus groups and other methods of securing customer input to ensure services are continuously improving in quality and productivity.

 

10%               E                    Professional Development

E1          Participate and contribute to the professional development of coaches, and participate in learning activities to acquire new skills and service delivery techniques required as part of the program model

E2          Actively use new skills and techniques and report back success, areas of concern, and areas needing additional professional development or process improvement.

E3          Work in the team to understand issues, areas of success, and contribute to group solution generation and quality improvement in areas such as enrollment/outreach target progress and other strategies and/or activities

E4          Maintain consistency in service delivery and fidelity to the model being piloted, working with the cohort and the evaluation staff to ensure as changes are required, they are communicated and all involved are working together for the success of the program.

E5         Participate in quality improvement activities on an ongoing basis (such as implementing processes as a result of performance measurement reviews, participation in teams, making suggestions to improve processes, etc.).

 

Knowledge, Skills, and Abilities

1.      Ability to work cooperatively with co-workers as part of a team to coordinate and network with other agencies, and to interact professionally.

2.      Ability to establish a rapport with individuals and use active listening skills and empathy to discern the presenting problem.

3.      Ability to respond to the individual in a professional, non-judgmental, culturally appropriate and timely manner.

4.      Ability to use clear language to and appropriate tone of voice and inflection to convey empathy and engagement with the individual's situation.

5.      Ability to use strength-based language to facilitate discussions and ask relevant questions that result in an individual identifying their key strengths and needed conditions of employment.

6.      Ability to make an accurate assessment of the strengths and needed supports of an individual and asking relevant questions to obtain the information necessary for an accurate referral.

7.      Ability to identify underlying or unstated problems when appropriate and raising as relevant questions for clarification of the individual's needs.

8.      Ability to determine any specific needs or preferences to access services (e.g., language needs, evening or weekend hours, proximity to public transportation and or disability access)

9.      Ability to use clarifying techniques to confirm individual needs.

10.  Ability to review resource tools, provide the individual with various approaches to meeting their needs, and give them an appropriate range of options based on individual circumstances.

11.  Ability to explore with the individual their own resources available to them. For example, friends, family, neighborhood centers, faith-based organizations.

12.  Knowledge of methods and ability to use methods to empower the individual to advocate for themselves when appropriate.

13.  Knowledge of and ability to explain information that is being collected, how it is used in the process of service to address the person's needs, as well as how it is used for evaluation, process improvement, and descriptive or analytical evidence used to improve services and resources in the communities.

14.  Ability to get along with diverse populations including persons with different ethnic or socio-economic backgrounds and persons with disabilities.

15.  Ability to work in a multi-agency environment in a cooperative and productive manner.

16.  Knowledge of effective oral and written communication skills.

17.  Knowledge of Motivational Interviewing skills and techniques and how to apply in daily work.

18.  Knowledge of Trauma Informed Care skills and techniques and how to apply in daily work.

19.  Knowledge of Discovery Career Planning and how to apply in universal settings including one on one meetings, as well as group settings.

20.  Knowledge of and ability to schedule and use remote meeting options, including one on one meetings and group meetings.

21.  Knowledge of effective job search methods.

22.  Knowledge of skills, ability and knowledge required for a variety of occupations.

23.  Knowledge of employment and training needs of low income, underemployed, and other groups of persons who have multiple complex factors that influence employment.

24.  Ability to interpret detailed information.

25.  Knowledge of record keeping and record management techniques.

26.  Knowledge of and experience with marketing methods and techniques.

27.  Ability to adapt and respond quickly to changing priorities.

28.  Knowledge and ability to use problem-solving techniques.

29.  Time Management skills

30.  Knowledge of and experience using computers and commercial software (both custom developed programs and commercial packages) and the internet

31.  Extensive knowledge of local workforce service delivery structure.

32.  Knowledge of Social Determinants of Health Models.

33.  Knowledge of and ability to apply case management and organization skills and techniques.

34.  Knowledge of how to understand and use local labor market and specific sector employment information in career exploration and planning.

35.  Ability to analyze complex problems, interconnected environments, and formulate workable solutions.

36.  Skills in writing and communicating narrative reports.

37.  Ability to lead, coach, support individuals in career planning, and engaging activities needed for success.

38.  Knowledge of issues faced by long term unemployment or underemployment.

39.  Skill in navigating complex social service systems to receive support for key employment supports. Including but not limited to: childcare, transportation, food or income maintenance, disability supports, health insurance, housing support, work training.

Email resume and cover letter to info@wisconsinliteracy.org to apply.