Community Health Workers: A Vital Link in Health Literacy
Patricia Wilson, Regional Literacy Consultant Assistant at Wisconsin Literacy
Shannon Mason Young, Northwest Regional Literacy Consultant at Wisconsin Literacy
Community Health Workers (CHWs) are trusted partners who help individuals and families understand health information, navigate healthcare systems, and access essential services. This presentation explores how CHWs improve health literacy by addressing language, literacy, cultural, and digital barriers that affect health outcomes. Participants will learn how CHWs support English language learners, adults with limited literacy skills, and individuals with limited digital skills through clear communication, culturally responsive education, and personalized guidance.
The session will highlight practical strategies for improving health communication, increasing patient engagement, and building confidence in using digital health tools such as patient portals and telehealth. Attendees will also explore opportunities for collaboration between healthcare providers, adult education programs, literacy organizations, and community agencies to strengthen health literacy efforts and promote equitable access to care.
Key Takeaways
• Understand the role of CHWs in improving health literacy and healthcare access.
• Learn communication strategies that support English language learners and adults with varying literacy levels.
• Identify approaches to address digital literacy barriers in healthcare.
• Explore collaborative practices that strengthen community partnerships and improve health outcomes.
