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Record Keeping

From the minutes at a meeting to a tutor/learner pair log, records:

  • provide proof that something happened in a particular way.
  • maintain your organization’s history, despite staff and Board turnover.
  • help new staff understand processes, rationale and past activities that have worked well and those that haven’t.
  • improve staff support for tutor/learner pairs. Notes from past interactions (tutor concerns, learner questions, staff suggestions) will guide staff during every interaction with a tutor/learner pair.
  • demonstrate your impact to stakeholders and the greater community. Celebrating your successes and advocating for support will be much easier when you have records to back up your efforts.
  • are essential for risk management.  Records provide verification that you interviewed, ran background checks and offered training before matching volunteers with learners.  Volunteer and learner contracts provide verification that you explained boundaries and prohibited activities, and that they agreed to follow all guidelines.  Records also provide proof that you addressed any issues that could put a staff, volunteer or learner at risk.

What volunteer records should I keep?

Volunteer Committee Meetings – meeting minutes
Take and keep meeting minutes. 

Special events – key partners, the number of volunteers needed and in which capacities, donations received, documentation of the planning phase, the event itself, post-event reflections

Tutor/learner pairs – intake forms, tutor references, background checks, learner evaluations, tutor interviews, signed tutor and learner agreements, a log of the pair dynamics, tutoring and tutor prep hours, common questions among your tutor base, documentation of a “problem” tutor or learner, success stories

Donors –your high-level donors, how involved they are with the organization (do they also volunteer?), specific information about them, giving patterns (specific time of year, whether they are more likely to give to a specific initiative instead of general giving or vice versa), and the type of donation they prefer (through United Way, a gift of stock, etc.)

Promotional contacts – a general list (media, churches, etc.) of contacts to receive volunteer recruitment materials, news releases and announcements, with specific contact information and past responses/reactions and any follow-through 

It can be a lot of work, but record keeping pays off.  

You can delegate some tasks to a volunteer, but make sure to set aside a little time each day or week to keep records up-to-date.  Don’t wait until the last minute or end of the month to catch records up.