Learner Handbook and Policies
Have an orientation and handbook to give learners a clear picture of your agency’s programs, services, expectations and guidelines.
In your learner handbook, include:
Basic Agency Info:
- Staff
- Schedule
- Programs and services
- Learner costs
- Required materials
- Learner responsibilities
- Learner rights
Tutoring Program:
- Program basics (location, schedule, volunteer tutors)
- Requesting a tutor
- Attendance policy
- Options while waiting for a tutor
ABE/ELL Classes:
- Class basics (location, schedule, instructors, class size, etc.)
- Cost and/or Required materials
- Enrolling in a class
- Pre- and Post-assessments
- Attendance policy
Example Policies from other Agencies: