Have an orientation and handbook to give learners a clear picture of your agency’s programs, services, expectations and guidelines.  

In your learner handbook, include: 

Basic Agency Info:

• Staff
• Schedule
• Programs and services
• Learner costs
• Required materials
• Learner responsibilities
• Learner rights

Tutoring Program:

• Program basics (location, schedule, volunteer tutors)
• Requesting a tutor
• Attendance policy
• Options while waiting for a tutor

ABE/ELL Classes:

• Class basics (location, schedule, instructors, class size, etc.)
• Cost and/or Required materials
• Enrolling in a class
• Pre- and Post-assessments 
• Attendance policy

Example Policies from other Agencies:

• Sample guidelines for learner eligibility
• Sample learner contract
• Sample release of information form
• Sample learner agreement policy
• Sample permission statement
• Sample computer use policy
• Sample safety policy
• Sample equipment use contract