Organizational Health Literacy Assessment

Evaluating an organization’s health literacy environment can help improve verbal and written communication, decision making, navigation, and health outcomes.

Through review of institutional resources, policies, practices, communication materials, and norms, WHL staff can establish an organization’s baseline health literacy measures that can be used to identify opportunities for improvement and guide future activities.

What we review:

  • Institutional Policies
  • Institutional Resources
  • Orientation, Development, and Expectations
  • Navigation
  • Culture and Language Services
  • Print Materials
  • Patient Forms
  • Websites